Privacy Policy
Last updated: 18 April 2026
This Privacy Policy explains how Telemedicines.in collects, uses, and protects your personal and health information. By using our services, you agree to the practices described below.
1. Information we collect
- Account details you give us when you sign up, such as your name, phone number, email, date of birth, and gender.
- Health information you share during a consultation or upload as reports, prescriptions, or documents.
- Payment details processed through our payment gateway partner Cashfree. We do not store your card or UPI credentials on our servers.
- Technical metadata such as device type, IP address, and basic usage logs required to operate the service securely.
2. How we use your information
- To connect you with verified doctors and facilitate consultations.
- To maintain your medical records, prescriptions and appointment history inside your account.
- To process payments, refunds and wallet transactions.
- To send transactional notifications (e.g. booking confirmations, prescription updates).
- To improve reliability, detect fraud, and meet legal or regulatory requirements.
3. Sharing your information
- With the doctor treating you, strictly for the purpose of the consultation and follow-up care.
- With our payment partner Cashfree when you make a payment. They process data under their own policies and applicable law.
- With our hosting and infrastructure partners (Supabase) under appropriate safeguards.
- When required by law, court order, or to protect the safety of our users.
- We do not sell your personal or medical information to third parties.
4. Data retention
- Consultation records and prescriptions are retained as required by applicable medical record-keeping laws in India.
- Account details are retained while your account is active. You can request deletion at any time by contacting support.
- Payment transaction records are retained for the period required by tax and financial regulations.
5. Your rights
- You can view and update your profile at any time from your dashboard.
- You can request a copy of your data or ask us to delete it by writing to support@telemedicines.in.
- You can withdraw consent to non-essential processing without affecting your ability to use the core consultation service.
6. Security
- All traffic is encrypted in transit using TLS.
- Consultation video and audio are routed through encrypted channels.
- Access to your records is restricted to you and the doctor you consulted.
7. Children
- Telemedicines.in is intended for adults and guardians booking on behalf of dependents. Minors must be accompanied by a parent or legal guardian.
8. Contact
- Questions about this policy can be sent to support@telemedicines.in.