Terms of Service

Last updated: 18 April 2026

These Terms of Service govern your use of Telemedicines.in. Please read them carefully.

1. Acceptance of these terms

  • By creating an account or booking a consultation, you agree to these Terms of Service and our Privacy Policy.
  • If you do not agree, please do not use the platform.

2. The service

  • Telemedicines.in connects patients with verified, independent doctors for online consultations.
  • Consultations are delivered via secure video, audio or chat. Prescriptions, where appropriate, are issued digitally.
  • Telemedicines.in is not a substitute for emergency care. In emergencies please dial 112 or visit the nearest hospital.

3. Eligibility

  • You must be 18 years or older to create an account. Adults may book consultations for dependents in their care.
  • The platform is intended for users in India. Availability of specific doctors and services may vary by location.

4. Bookings, payments and wallets

  • Consultation fees are set by each doctor and displayed before you pay.
  • Payments are processed through Cashfree Payments. You authorise Telemedicines.in and Cashfree to process the payment you initiate.
  • You can fund your wallet to use pay-per-minute sessions. Wallet balances are non-transferable.

5. Cancellations and refunds

  • You can cancel an appointment within 24 hours of creating it. Eligible refunds for cancelled paid appointments are credited to your wallet.
  • You may reschedule an appointment once. Subsequent changes must be handled by cancelling and re-booking.
  • If a doctor cancels or is unable to attend, your payment is fully refunded to your wallet.

6. Prescriptions and medical advice

  • Prescriptions are issued at the treating doctor's sole clinical discretion, based on the information you share during the consultation.
  • Advice given online is based on the symptoms and history you describe. Always share accurate information.
  • Follow medication instructions carefully. If symptoms worsen, seek in-person care.

7. Acceptable use

  • Do not misrepresent your identity or share your account with others.
  • Do not record or redistribute consultations without consent.
  • Abusive or harmful behaviour towards our doctors or team may result in suspension or termination.

8. Limitation of liability

  • To the fullest extent permitted by law, Telemedicines.in is not liable for indirect or consequential damages arising from use of the platform.
  • Our aggregate liability for any claim will not exceed the fees you paid in the three months preceding the claim.

9. Changes to these terms

  • We may update these terms from time to time. Significant changes will be notified via email or an in-product banner.
  • Continued use of the platform after an update constitutes acceptance of the new terms.

10. Contact

  • For questions about these terms, write to support@telemedicines.in.
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